IMPAX 6.5.1 Client Knowledge Base: Extended > Troubleshooting IMPAX Client

Troubleshooting: Administering IMPAX

The following topics cover solutions to common problems encountered when configuring and administering IMPAX.

Users and roles

Troubleshooting: Accidentally deleted administrator user

Troubleshooting: Could not save role data

Troubleshooting: Could not save user data

Troubleshooting: Conflict error occurred. Your local data is invalid.

Troubleshooting: Validation error occurred after adding user

Troubleshooting: Two copies of a role or user exist

Troubleshooting: A deleted role has reappeared

Troubleshooting: A user has lost all preferences

Troubleshooting: Cannot move a user in the role hierarchy

Troubleshooting: Nothing happens when changing a permission

Preferences

Troubleshooting: Cannot access certain features when impersonating

Troubleshooting: Changing the Image area startup defaults has no effect

Stations

Troubleshooting: The station container is not visible in the Administration Tools Image Access Manager

Troubleshooting: Performance is slow at specific stations

Troubleshooting: Stations are not appearing in the Configure area

Troubleshooting: New computer name did not update the Configure area

Troubleshooting: Image area is not displaying on multi-monitor system

Troubleshooting: Could not update the station list configuration data

Troubleshooting: Cannot save current station being edited

Troubleshooting: Two copies of a station container or container exist

Troubleshooting: A renamed or deleted station has reappeared

Troubleshooting: Station not listed in Station section

Troubleshooting: Applied shutter on image is offset

Troubleshooting: What Application Server is my IMPAX Client workstation connected to?

Troubleshooting: Configuration changes slow to take effect

Troubleshooting: An unexpected error has occurred and you will need to reattempt this operation


Topic number: 8321

Applies to: IMPAX 6.5.1 Client Knowledge Base