Issue
When trying to move a user in the navigation pane of the Configure area - Users and Roles section, the user does not move.
Details
If you have the Configure area open for an extended time, other administrators may have made changes to the role hierarchy. Therefore, you could be working on an outdated copy of the hierarchy. When a user does not move, it may have already been deleted by another administrator.
Solution
To ensure you are working on an up-to-date copy, refresh the hierarchy.
To refresh the role hierarchy
From the Configure drawer menu
, select Users
and Roles.In the navigation pane, right-click and select Refresh.
The hierarchy of roles and users is refreshed. The user you were trying to move should be gone. (To refresh permissions, log out of IMPAX and then log back in.)