Details
If you have the Configure area open for an extended time, other administrators may have made changes to the role hierarchy. Therefore, you could be working on an outdated copy of the hierarchy. The user's preferences have been deleted and appear "lost" when trying to complete the following actions on users that have been deleted by another administrator:
Copying a user that was already deleted
Deleting a mapping from a user that was already deleted
Solution
To ensure you are working on an up-to-date copy, refresh the hierarchy.
To refresh the role hierarchy
From the Configure drawer menu
, select Users
and Roles.In the navigation pane, right-click and select Refresh.
The hierarchy of roles and users is refreshed. (To refresh permissions, log out of IMPAX and then log back in.)
Re-create the user preferences as required or delete the user.