Troubleshooting: Could not save role data

Issue

While trying to make a change to a user or role in the Configure area - Users and Roles section, the following error message is displayed:

Could not save role data.

Details

If you have the Configure area open for an extended time, other administrators may have made changes to the role hierarchy. Therefore, you could be working on an outdated copy of the hierarchy. The error message is displayed when trying to complete the following actions on roles or users that have been deleted or moved by another administrator:

• Adding a user to a secondary role

• Moving a role

• Deleting a role

• Editing a role

• Adding a user mapping

Solution

To ensure you are working on an up-to-date copy, refresh the hierarchy.

To refresh the role hierarchy

1. From the Configure drawer menu , select Users and Roles.

2. In the navigation pane, right-click and select Refresh.

   The hierarchy of roles and users is refreshed. (To refresh permissions, log out of IMPAX and then log back in.)

3. Retry the procedure.