Troubleshooting: Nothing happens when changing a permission

Issue

While trying to make a change to a permission in the Configure area - Users and Roles section, nothing happens.

Details

Permissions are cached, which is refreshed every 30 seconds. Therefore, if you attempt to see if a permission is applied correctly, you must wait at least 30 seconds.

or

If you have the Configure area open for an extended time, other administrators may have made changes to the role hierarchy. Therefore, you could be working on an outdated copy of the hierarchy. When trying to complete the following actions on general or study-based permissions that have been deleted by another administrator, the operation fails and it appears as though nothing has happened:

• Editing a permission

• Copying a permission

• Deleting a permission

• Renaming a permission

Solution 1

Wait at least 30 seconds before attempting to see if a permission is applied correctly.

Solution 2

To ensure you are working on an up-to-date copy, refresh the hierarchy.

To refresh the role hierarchy

1. From the Configure drawer menu , select Users and Roles.

2. In the navigation pane, right-click and select Refresh.

   The hierarchy of roles and users is refreshed. (To refresh permissions, log out of IMPAX then log back in.)

3. Edit the up-to-date version of the permissions.