Troubleshooting: An unexpected error has occurred and you will need to reattempt this operation

Issue

When making changes in the Configure area, the following error message appears:

An unexpected error has occurred and you will need to reattempt this operation.

Details

If you have the Configure area open for an extended time, other administrators may have made changes to the role hierarchy. Therefore, you could be working on an outdated copy of the hierarchy.

In the Configure area - Users and Roles section, an error message appears when trying to complete the following actions on general or study-based permissions that have been deleted by another administrator:

• Editing a permission

• Copying a permission

• Deleting a permission

• Renaming a permission

In the Configure area - Printers section, an error message appears when trying to complete the following actions on printers that have been deleted by another administrator:

• Editing a printer

• Removing a printer

• Copying a printer

Solution

To ensure you are working on an up-to-date copy, refresh the hierarchy.

To refresh the role hierarchy

1. In the navigation pane, right-click and select Refresh.

   The hierarchy of roles and users is refreshed. (To refresh permissions, log out of IMPAX and then log back in.)

2. Edit the up-to-date version of the permissions.