Troubleshooting: DICOM connection problems

Issue

I am having problems connecting IMPAX to a device.

Details

Make sure you can perform a TCP/IP ping on other network devices. Each station must pass this simple connectivity test before you move on to DICOM troubleshooting.

Solution

You can ping other network devices:

1. Open a command prompt.

2. Type ping <host name> or ping <IP address>.

   [dap@nwg1: /usr/dap] $ ping as2
   No answer from as2

If IMPAX cannot ping the device, try the following:

• Check that the power is turned on and all network cabling is physically connected.

• Use ifconfi -a to determine whether the network interface is enabled on IMPAX.

• Check the entries in the host files on both devices, especially for duplicate entries.

• Check the entries in the /etc/netmasks and /etc/hostname.xxx files on IMPAX.

• Contact the network administrator to make sure that the network switch is properly configured.

• Determine whether a network firewall exists, if you are attempting to contact an address outside your subnet.