Troubleshooting: User received WebServiceNotFoundException error message

Issue

A user received an error message that started with com.mitra.jservice_soap.WebServiceNotFoundException.

Details

Possible reasons this error message is received are:

• The server is down

• There is a DNS issue

• The init parameters contained an incorrect URL

• The service name is incorrect

Solution

The log files contain a more detailed description of the cause of the error and may suggest a possible solution specific to the problem.

To locate the error in the log files

1. Navigate to C:\mvf\data\logs.

2. In a text editor, open the jmtk.log file.

3. Look for a java.rmi.RemoteException.

   A more detailed description of the error and what caused it are listed.