Troubleshooting: Cannot synchronize TalkStation and IMPAX

Issue

TalkStation is running, but I cannot start a TalkStation dictation from IMPAX or synchronize the current IMPAX study with TalkStation.

Details

This may be caused by:

• TalkStation not being fully loaded yet.

• The user's TalkStation ID and password not matching his or her IMPAX user ID and password.

• The order being available to IMPAX but not to TalkStation.

Solution

• In case TalkStation had not started yet, wait a few seconds and try to synchronize again.

• If the login seems to be the problem, contact the PACS Administrator to ensure that an identical user ID and password are set for you in IMPAX and in TalkStation.

• Ensure the Do not verify password when integrated option is selected.