IMPAX 6.5.1 Client Knowledge Base: Extended > Administering IMPAX > Managing licenses > Administering IMPAX licenses with the Service Portal
When using the Service Portal to install a license, the license can be installed and activated at the same time. However, you may find that some licenses have been installed without being activated. This situation can arise if you attempt to install and activate a license before or after the dates specified in the license's Date Range or when the hardware key validation fails.
To activate an inactive license, first check that the current date falls within the range of dates specified in the Date Range field of the license you are attempting to activate. If the current date is before or after the specified dates, you cannot activate the license.
To activate an installed but inactive license using Service Portal
From the Configure area, access the Service Portal.
From the menu on the left-hand side of the Service Portal's main page, expand Home and License Management, if necessary.
Click Manage Licenses.
All installed licenses are displayed in the Licenses Information table. A black dot beside a license indicates that the license is installed but not activated.
In the Serial Number column of the license you want to activate, click the link.
The license details are displayed in the License Information text box. As the license is inactive, no active users are displayed below the License Information text box.
To activate the license, click Activate License.
See also
Installing and activating a Client license with the Service Portal
Uninstalling a license using the Service Portal
Topic number: 107093 Applies to: IMPAX 6.5.1 Client Knowledge Base |