Troubleshooting: Error code 8618, error accessing cache directory

Issue

Images cannot be retrieved from cache. The logs contain errors similar to the following:

E 2004.12.30 14:18:23.186 (fbc) scu mitra_spftp_file_class::open: Error opening path

F:\CACHE1\000002bd.dcm

E 2004.12.30 14:18:23.186 (fbc) scu mitra_spftp_multiclient_class::open: Unable to open file

F:\CACHE1\000002bd.dcm on ae_ref 1005, code is 8618

E 2004.12.30 14:18:23.186 (fbc) scu scu_ddo_class::read_smart: failed to open input file "F:\CACHE1\000002bd.dcm", code is 8618

E 2004.12.30 14:18:23.186 (fbc) scu handle_dosr_copy_job: failed to open remote file "F:\CACHE1\000002bd.dcm", code is 8618

Details

IMPAX processes use an SPFTPD service to retrieve and copy DICOM files from cache locations within the cluster. If the cache directory is configured with a trailing slash or backslash—for example, F:\cache1\—the SPFTPD assembles an invalid file path and cannot retrieve the images.

Solution

The correct way to configure caches is without any trailing characters; for example, F:\cache1.

To reconfigure the caches with the correct directory name, contact your support representative.