Issue
Authentication tickets provided by the IMPAX Client are rejected by the ASPFTP server and images cannot be retrieved.
Details
If the system time on an Application Server and an ASPFTP server (i.e. an IMPAX back end server that is serving images to Clients directly or indirectly via pixel data service) differ by more than a set amount, the authentication tickets provided by the IMPAX Client are rejected by the ASPFTP server.
Solution
Synchronize the clocks between the servers. You can use any method to synchronize the system clocks. The following instructions use the synchronization feature that is built into the operating system. Follow the appropriate instructions appropriate for your setup.
Solaris
To set up the NTP client on a Solaris system
Log into the system as root.
To create the ntp.conf file, open a terminal window and change to the /etc/inet directory.
Copy the ntp.client file as ntp.conf:
cp ntp.client ntp.conf
Open and update the ntp.conf file with the IP address of the time server.
Save and close the ntp.conf file.
To start the xntpd daemon, type:
/etc/init.d/xntpd start
Windows
To synchronize IMPAX with the time server if the IMPAX computer is not a member of a domain
Open Control Panel.
Select Date and Time.
Switch to the Server Internet Time tab.
In the Server list, type or select the time server to synchronize with.
To synchronize IMPAX with the time server if the IMPAX computer is a member of a domain
At a command prompt, type:
w32tm /config /syncfromflags:manual /manualpeerlist:time_server
Where time_server is the DSN name or IP address of the time server.
To update Windows Time to use the new configuration, type:
w32tm /config /update
To synchronize the clock, type:
w32tm /resync
 | Note: Ensure that the time zone for the computer is also set correctly. |
For additional time synchronization instructions, refer to the “” (topic number 6752) section in the IMPAX 6.5.1 AS300 Installation and Configuration Guide.