Troubleshooting: Cannot access the Orthopaedic application

Issue

Nothing happens when I try to open an image in the Orthopaedic Pre-Surgical Planning window.

Details

Problems accessing the Orthopaedic application could be due to:

• Using a workstation on which the Orthopaedic application software has not been installed

• Orthopaedic application network dongle not installed or workstation dongle not plugged in

• Using a license file that does not include access to the Orthopaedic application

• Not having been granted permission to use the Orthopaedic application

Solution

• Use a workstation that has the Orthopaedic application installed.

• Ensure that a network dongle is installed or that the workstation has a dongle plugged into the parallel or USB port.

• Use a license that includes access to the Orthopaedic application.

• Ensure that the permissions assigned includes the Orthopaedic application operation.