Troubleshooting: Cannot burn CD/DVD

Issue

When burning a CD/DVD locally, after selecting the prepared burn job and clicking Burn, the following error message is displayed:

Could Not Burn Disc.

Details

This message is displayed when an unhandled error is encountered. One reason for this message is that the Image Mastering API (IMAPI) has been upgraded to version 2.0 to support DVD burning. The IMAPI 2.0 functionality must be supported on the IMPAX Client workstation.

This message can also be displayed if the user is not part of the Administrators group. Your system administrator can adjust specific device-related permissions (such as CD/DVD burning) for other groups. For further details, refer to the "Providing User Permissions for Media Burning Devices" article on the Microsoft forums (http://msdn.microsoft.com/en-us/library/bb540662(v=VS.85).aspx).

Other reasons may have caused this message to display.

Solution

Solution #1: Support IMAPI 2.0 functionality

1. To support IMPAPI 2.0 functionality, download and install the IMAPIv2.0 update package from Microsoft following the Microsoft instructions provided.

2. If the IMPAPIv2.0 update package is already installed, prepare the burn job again click Burn.

Solution #2: Editing the specific device-related permissions

1. From the Start menu, click Run.

2. In the Run dialog, type gpedit.msc.

3. Click OK.

4. In the Group Policy window, expand Computer Configuration > Windows Setting > Security Settings > Local Policies.

5. Double-click Security Options.

6. Right-click the Devices: Restrict CD-ROM access to locally logged-on user only option.

7. Select Enabled and click OK.

8. Right-click the Devices: Allowed to format and eject removable media option.

9. From the list, select Administrators and Power Users and click OK.

10. Close the Group Policy window.