Troubleshooting: Not all printer log entries are listed in the Application Server log file

Issue

Not all of the printer log entries are listed in the Application Server log file.

Details

The following entries should be listed in the AgfaHC.Pacs.Web.Services.log file:

• PrinterService.GetAllTemplates

• PrinterConfigInstalledDac.Fill

• Printer.GetListOfInstalledPrinters

• PrinterService.GetListOfInstalledPrinters

After an upgrade, calls to the Application Server are not made due to Client caching. This causes entries in the Application Server log to be dropped.

Solution

To ensure all calls are being made to the Application Server after an upgrade, clear the Client cache.

To clear the Client cache

1. Log out of the IMPAX Client.

2. Close the Login dialog.

3. To launch the IMPAX Client, select Start > All Programs > Agfa IMPAX > IMPAX Client.

4. Log into the Client.