Troubleshooting: When launching the IMPAX Client, an application error occurs

Issue

When launching the IMPAX Client, I received the following error:

The application failed to initialize properly (0xc0000135). Click on OK to terminate the application.

Details

The IMPAX 6.5.1 Client requires .NET 3.5 SP1 be installed.

Solution

1. Uninstall the IMPAX Client.

2. Install .NET 3.5 SP1.

3. Re-install the IMPAX Client.

For details on these procedures, refer to the IMPAX 6.5.1 Client Installation, Upgrade, and Configuration Guide.