Troubleshooting: HIS verification on the IMPAX Client is slow

Issue

HIS verification performed in the IMPAX Client or when importing a CD using the IMPAX Client is slow.

Details

If the DM-In interface is enabled on the Connectivity Manager IMPAX devices, the IMPAX Client may experience performance issues.

Solution

For sites using the DM-In interface for third-party PACS integrations

The DM-In interface allows the third-party PACS' study UID to be updated on the Connectivity Manager and used in the HIS verification process. You must ensure both the DM-In interface and the bls_impax_study_manager system manager device are started.

1. Log into the Connectivity Manager Service Tools.

2. Navigate to Devices > System Devices.

3. Ensure the bls_impax_study_manager system manager device is started.

4. Navigate to RW Devices.

5. On the IMPAX WFM device, ensure the DM-In interface is started.

For sites that do not have third-party PACS integrations

We recommend stopping the DM-In interface on the IMPAX devices.

1. Log into the Connectivity Manager Service Tools.

2. Navigate to the RWD devices.

3. On the IMPAX devices, select the DM-In checkbox.

4. Click Stop.

For assistance with Connectivity Manager, contact your Agfa Support representative.