Troubleshooting: Cannot install administrator license

Issue

When I am installing the administrator license through the Security Wizard, I get the error message Unable to install administrator license.

Details

This error message occurs when the license failed the integrity check or the license is already installed.

A license fails the integrity check when the contents of the license file are modified, the expiry date is changed, or the formatting of the license is broken. When this is the problem the error License key did not pass integrity check is present in the Security Wizard log file.

If the license is already installed, you must uninstall the license before installing it a second time. When this is the problem with the license, in the Security Wizard log file, the error License is already installed is present.

Solution

Solution #1: License fails the integrity check

1. Request a new Administrator license for the Application Server, using the correct MAC address, through licensekey@agfa.com.

2. Uninstall the license causing the errors.

3. Install and activate the new administrator license.

Solution #2: License is already installed

Install the license using the Service Portal.

1. Uninstall the administrator license.

2. Install and activate the administrator license.

Solution #3: License is already installed

Install the license using the License Manager.

1. Uninstall the administrator license.

2. Install and activate the administrator license.