Troubleshooting: Cannot assign license to Administrator role

Issue

When I try to activate the Administrator license using the Security Wizard, I get the message Unable to assign license to Administrator role.

Details

The Administrator license installs correctly, but when you try to activate the license, the error message is displayed. In the Security Wizard log file, the error Hardware key not present is present. IMPAX generates this error when the MAC address in the license does not match the MAC address of the computer the license is being activated on.

Solution

1. Request a new Administrator license for the Application Server, using the correct MAC address, through licensekey@agfa.com.