Troubleshooting: Login problems

Issue

Cannot log into the Application Server.

Details

When troubleshooting login problems, to attempt to determine where the problem is, perform the following tasks:

1. Review the Server log files.

2. Check the status when logging in.

   1. On the Application Server, in a browser, navigate to this location:

      https://localhost/AgfaHC.User.Security.Web.Services/login.asmx

   2. Enter the username and password for the administrator.

   3. Select Login.

   4. Under Test, click Invoke.

   5. In the results, if Status="failure", an authentication problem exists.

Solution

To attempt resolve the problem, configure the following settings:

1. In IIS, disable the Windows Authentication for Default Web Site and AgfaHC.User.Security.Web.Services.

2. Enable non-https login access in E:\AgfaHC.User.Security.Web.Services\web.config by modifying the SecureLoginRequired setting to false.

3. If when using ADSI Edit to change the password an error indicating that this could not be done is displayed, non-SSL ADSI access may need to be enabled. Refer to the ADAM SDK kit in the file start_here.htm for details.